You can register pension related complaints through CPENGRAMS, know the step by step process

To register any complaint related to your pension, you can use the Centralized Pension Grievance Redressal and Monitoring System (CPENGRAMS). CPENGRAMS is an online web-enabled system developed by NIC in collaboration with the Department of Pension and Pensioners’ Welfare. This platform is available 24×7. The purpose of this system is to resolve pension related complaints of pensioners as soon as possible and monitor them.

Who can file a complaint?

The pensioner or any other person on behalf of the pensioner can lodge a complaint. The Pensioner’s Association recognized by the Department of Pension and Pensioners and Welfare can also register complaints on behalf of pensioners.

Pensioner details for filing complaint

To register a complaint, details of the pensioner and the details of his complaint (Grievance Description) are required. Along with the details of the complaint, relevant documents can also be uploaded to support the complaint, but keep in mind that the documents have to be uploaded only in PDF format. Some columns in the registration form are mandatory, i.e. they are necessary to be filled.

Know how to lodge a complaint

To register your complaint, follow all the steps given below.

Step 1: First of all go to the home page of CPENGRAMS, now to lodge a new complaint, click on the “Lodge New Grievance” button.

Step 2: Select the type of pensioner and then click on Continue.

Step 3: After filling all the details in the complaint registration form, click on the “Submit” button.

Step 4: After entering the OTP sent to the registered mobile number, verify and then click on Submit.

Note: After the mobile number is verified, a registration number will be provided. This registration number can also be sent to the pensioner through Email/SMS if the mobile number/Email id has been provided during registration.

How to check the status of complaint?

Step 1: On the homepage, click on the “View Grievance/Appeal Status” button.

Step 2: Now enter your Registration Number, Mobile Number, Security Code and click on Submit button to go to Grievance/Appeal Status page.

Step 3: After submitting the details, the current status of the complaint will be displayed to you. Remember, if an appeal is registered correctly, the status of the appeal is also displayed.

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