New Delhi- Every day lakhs of passengers travel by Indian Railways across the country. Most of these passengers book their tickets online through ITCTC website or other apps. But even today a large number of passengers buy tickets from railway ticket counters. But do you know that train tickets bought from the counter can also be cancelled online.
The Railway Minister told Parliament on Friday that tickets purchased from the ticket counter can also be cancelled online through the IRCTC website or enquiry number 139, but one will have to visit the Railway Reservation Centre to get a refund.
BJP Rajya Sabha member Medha Vishram Kulkarni had asked the Railway Ministry whether it is necessary to go to the station before the departure of the train to cancel the ticket. In a written reply to this question, the Railway Ministry said that the ticket will be cancelled at the reservation counter on surrender of the waitlisted ticket taken from the PRS counter (Railway Reservation Centre) as per the time limit prescribed in the Railway Passenger (Cancellation and Refund) Rules, 2015.
The Railway Ministry in its reply said, however, under normal circumstances, PRS counter tickets can also be cancelled online through IRCTC website or 139 within the prescribed time limit as per the Railway Passenger (Cancellation of Tickets and Refund of Fare) Rules, 2015 and the refund amount can be obtained by submitting the ticket at the actual PRS counter of the reservation counters.
This is how you can cancel your ticket online
To cancel a counter ticket online, first you have to go to the official website of IRCTC. Here you have to go to More Actions and click on Counter Ticket Cancellation. After this a new page will open. Where you can cancel your ticket or change the boarding point. After choosing the option to cancel the ticket, you have to fill your PNR number and security captcha. After this you will be sent an OTP on your registered mobile number. After this your details will appear on the screen. After checking the details, click on the Cancel Ticket option. After this your refund amount will appear on your screen.
Tickets purchased over the counter can be cancelled online, but to get a refund you will have to visit your nearest PRS counter. Where you can get a refund by showing the ticket. However, to get a refund, keep in mind that you have to deposit it at the PRS counter at least 4 hours before the scheduled departure of the train. Also, waiting list or RAC tickets can be deposited at the counter 30 minutes before the train departure.
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