PNB ( Punjab National Bank ) , one of the country’s largest lenders, has issued new guidelines regarding banking services for its customers. In case of cancellation of ATM cash withdrawal, the bank will charge the customer.
Whereas, the rules related to loss or theft of credit debit card have also been amended. The bank has said that the new changes will come into effect from 1 May 2023.
Punjab National Bank has changed the fees regarding some of its banking services and has issued new guidelines for the customers. According to PNB’s website, Punjab National Bank will charge Rs 10 + GST for domestic ATM cash withdrawal transaction failure due to insufficient funds (ATM Cash Transaction Failed Guidelines). The bank said that Dear Customer, from May 01, 2023, penalty will be applicable on failed domestic ATM cash withdrawal transactions due to insufficient funds.
What to do in case of failed PNB transaction Customer
guidelines for failed ATM transactions as per PNB website are as follows-
- Complaints regarding failed ATM transactions will be addressed within 7 working days of their receipt.
- Compensation of Rs 100 per day will be given for delayed settlement if the claim is lodged within 30 days from the date of transaction.
- For all such concerns, the customer can call the Bank’s Contact Center toll free helpline 0120-2490000, 18001802222 or 1800 103 2222.
Changes in Debit Card Fees
Punjab National Bank informed that it is in the process of implementing revised charges for debit card and prepaid card issuance charges and annual maintenance charges. The bank is also planning to levy charges on ecommerce transactions done through POS and debit cards, if the transaction is declined due to insufficient balance in the account.
