Insurance Regulatory and Development Authority of India (IRDAI) has asked insurance companies to set social media guidelines for their employees. The insurance regulator says that any un-verified or confidential information related to the organization should not be passed on to the public by the employees.
IRDAI said that insurance companies have to ensure that. In this regard, IRDAI has issued information and cyber security guidelines to all insurance companies.
What did IRDAI say?
IRDAI said that the reputation of an organization is linked to a great extent with the behavior of its employees. IRDAI said, “Social media should be used in such a way that it adds value to the business of the organization.”
It has a specific section titled ‘Acceptable Use of Social Media’, which states that employees should not post any un-verified or unverified content on “any blog/chat forum/discussion forum/messenger site/social networking site”. Refrain from sharing confidential information. IRDA further said that the media forum should not be used for reporting or complaining about any service fault.
Instructions were also given regarding personal posts-
IRDA has also given its opinion regarding personal posts made on social media. The insurance regulator said that while posting personal posts on the internet, employees should make it clear that these are their views and the organization has nothing to do with it. IRDA further said, “No criticism or comment should be made on any organization or its business on personal websites or social networking platforms.
