WhatsApp Food Order in Train: New services are being started by the Indian Railways for the convenience of the passengers. In the last few years, Railways has also taken several steps to improve the hygiene of food and ease of availability for passengers.
Already, the facility of providing online food to the passengers is provided by the Railways. Now the option of ordering food through WhatsApp has been given to the passengers by the Railways. If you also often travel by train, then after reading this news, you can also order food for yourself.
Will be able to order food through WhatsApp
This initiative has been started by the Railways to make the e-catering service customer focused. A WhatsApp number has also been issued by the Railways to order food. Railways provides its e-catering service to the customers through IRCTC. WhatsApp communication service has been started for passengers to order food through e-catering service. Business WhatsApp number +91-8750001323 has been issued for this.
No need to download app
Initially, Railways has planned two phases to provide e-catering service through WhatsApp communication. In the first step, the business WhatsApp number will send a message to the customer booking the e-ticket to select the e-catering service by clicking on the link www.ecatering.irctc.co.in. Through this option, customers will be able to book food from restaurants available at stations through IRCTC’s e-catering website. You will not need to download IRCTC app to order food from WhatsApp.
In the second step of WhatsApp communication service, WhatsApp number will be able to become a two-way communication platform for the customer. In this, AI power chatbot will take all kinds of questions related to e-catering service of the passengers and will also book food for the passengers. At present, WhatsApp communication system has been implemented only in some selected trains. Later, based on the feedback received from the customers, the WhatsApp communication system will be implemented in other trains as well.
