Azamgarh : Now there will be a ban on the fake settlement of complaints made by consumers on the toll free number of the electricity department. Departmental engineers will no longer be able to settle electricity complaints fraudulently.
To stop complaints being closed without settlement or settlement of complaints fraudulently, the government is implementing the OTP system. Electricity companies will submit the plan to implement the OTP system to the Uttar Pradesh Electricity Regulatory Commission within 3 months.
OTP will be received on the registered mobile number.
After this new system, if the complaints made by consumers are not resolved properly, then the complaints made by them online or on toll free number cannot be closed. After complete resolution of the complaints, if the consumer expresses satisfaction with the resolution process, only then the complaint registered through OTP will be considered resolved. The OTP of the complaints made by the consumer will be received on their registered mobile number, which will have to be shared after complete resolution of the problem.
In the order of Annual Revenue Requirement (ARR) of the electricity company, the Electricity Regulatory Commission has asked to implement the OTP system in resolving 1912 complaints. Consumer Complex President Awadhesh Kumar Verma expressed his gratitude to the Regulatory Commission for fulfilling this demand of the council. He said that in this system, consumers will also be able to get compensation easily.
Electricity bill will also be received through electronic medium
. Self generated OTP will be issued on the registered mobile number of the consumer immediately after the complaint. After the complaint is resolved, the consumer will be informed whether his complaint has been resolved or not, only after that it can be closed. With this new system, the resolution of complaints will also be correct and if the complaints are not resolved on time, the consumer will be able to claim compensation. Apart from this, all the electricity companies have also been directed by the commission to send the bill to the consumers through their registered email, WhatsApp or other electronic means.
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