Fog is affecting trains and flights. Trains are running late by several hours, many flights are also flying late and some are even having to be diverted. In such a situation, if you are missing your connecting flight or want to cancel your flight due to delay, can you get a refund? Similarly, if the train is running very late and the purpose for which you want to go is not being fulfilled, then can you get a full refund by canceling the ticket? Let’s know what are the rules?
If the airlines company cancels the flight due to fog or other reasons, then the company itself will give compensation. In this matter you will not need to complain anywhere. According to DGCA, if you have paid in cash then the airline will have to refund immediately. Apart from this, if payment is made through credit card, the money will have to be returned within 7 days. The refund includes passenger service fee, airport development fee and service tax. You have the option to get the money refunded or travel on another date.
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At the same time, if a flight is late by more than 3 hours. You can visit respective airlines’ site
Indigo – https://www.goindigo.in/travel-information/en/flight-delays-cancellations.html
Air India – https://www.airindia.com/in/en/manage/request -refund.html SpiceJet – You can request ticket cancellation by visiting https://changes.spicejet.com/index.html#/ .
If airlines companies harass you regarding ticket refund, you can complain by visiting DGCA site https://www.dgca.gov.in/digigov-portal/. The matter will be settled as per DGCA rules. You may get compensation for this.
At the same time, if you have a connecting flight from Delhi and due to fog your flight gets delayed or diverted to Delhi and in such a situation you miss your flight, then can you get compensation? In this regard, VP Aggarwal, former chairman of Airport Authority of India, says that if the airline from which you are coming and the connecting flight is of the same company, then adjustment can be made in the other flight. But if the connecting flight is of another company then you will not be entitled to compensation. This is written in the conditions.
You can also take full refund of train ticket
According to Railways, if due to any reason the train is canceled or is running late by 3 hours or more, then the passenger can take full refund. Railways gives full refund to the passengers in case of cancellation of tickets due to cancellation of trains or excessive delay. If you have taken the ticket from the counter, then to cancel it you have to go to the reservation counter. If you have booked your ticket online, visit IRCTC website https://www.operations.irctc.co.in/ctcan/SystemTktCanLogin.jsf
You can cancel the ticket through. If any kind of problem arises, you can also complain on this Twitter handle https://twitter.com/irctcofficial?lang=en.
