Wrong UPI Payment: Unified Payments Interface (UPI) has come like a revolution in the country. It has completely changed transaction habits. Whether to send money from one place to another or make payment at shops.
UPI has made everything very easy and fast. By scanning the QR in a moment, your money is transferred (UPI Transfer) and payment is done with complete security. However, many times people mistakenly send money to someone else’s account. After that we are worried as to how we will get our money back.
If something like this happens to you too then there is no need to panic. We are giving some such tips. Through which you can easily get your money back. For this, you can complain by calling the service call center of the bank. Apart from this, you can also lodge a complaint online on NPCI portal.
What to do when UPI payment goes wrong
As soon as an incorrect UPI payment is made, the first thing to do is call the customer service center of the bank. If you want, you can also contact the UPI service provider. Complaint can also be made by calling toll free number 18001201740. In which complete information about payment will have to be given.
RBI had also informed people about this. According to RBI rules, you can get refund quickly by first informing your payment service provider about the wrong payment. You will have to inform about the matter by calling the customer care support of GPay, PhonePe, Paytm or UPI app.
Complain on NPCI portal
If you do not get help from customer service then you can complain on NPCI portal. For this follow the steps given below. First of all go to the official website of NPCI. Then click on Get in touch. After this enter all the requested information. In this, all the information like name, email ID will have to be filled.
After submitting this, select Dispute Redressal Mechanism if the fire increases. Enter the transaction details under the complaint section. Which will include UPI transaction ID, virtual payment address, amount transferred, date of transaction, email ID and mobile number. Where the reason will be asked, select Incorrectly transferred to another account. After this submit it.
When to complain
When a wrong transaction happens, you have to complain immediately. It is necessary to complain within three days of the transaction. After this, there is no guarantee of getting the money back if you complain.
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